Description:
To ensure that all our customers are welcomed warmly to our roller discos as well as roller sports events and that they experience the highest standards of customer care and enjoyment in an exciting, interactive and safe environment.
Key Responsibilities:
- To play an active role in supporting excellence in the delivery of Rollerbeats Customer Experience Standards
- Proactively engage and assist customers to allow them to maximize the enjoyment of their day at our events in and engaging, friendly and proactive manner
- Deal proactively with any issues that may arise during the course of you duties – escalating any issues to management where appropriate
- Ensure safety of all staff and customers in accordance with Rollerbeats policies and procedures
- To work alongside others and adopt a flexible approach to working in a team environment (this is a fast paced working environment)
- Ensure that all daily reporting and administrative requirements are completed to a satisfactory standard and in a timely manner
- To gain a working understanding of the Rollerbeats Bookings and referral process
- Attend briefings and take personal responsibility for keeping abreast of latest internal communications
- Perform lifting and handling duties for the Rollerbeats Equipment Set Up before and after events
- Operate Events Set-Up/Admissions/information desks and/or perform DJ duties (training will be provided)
- Perform designated tasks as per daily operational requirements and as directed by a team leader or line manager
- Having full knowledge of our offering and have the ability at making visitors aware of the full range of experiences, products and services available to them
- Report/Ensure cleanliness and good maintenance of immediate working area and Rollerbeats equipment
- Deliver and maintaining the highest operational standards in line with agreed operational procedures, policies and performance
- Be an ambassador for the Rollerbeats proposition
Details:
- Job Types: Part-Time
- Pay: £12 per hour
If you would like support to make an application, write/update your CV or prepare for an interview, our team can help. Contact us.
11/02/25 – Events Staff – Link to Job Listing
